Leo Victor Returns Policy

At Leo Victor, we want you to be completely satisfied with your purchases. If for any reason you are unhappy with your order, we are here to help. Our 14-day returns policy allows you to return items in their original packaging for a refund or exchange, under certain conditions.

Return Conditions:

  • Returned items must be in original condition, unused and undamaged, with all accessories and tags attached.
  • Returns must be made within 14 days of receiving your order.
  • Promotional or sale items are not eligible for return, except in the event of a manufacturing defect.
  • Return costs are the responsibility of the customer, except in the event of a manufacturing defect or error on our part.

Return Process:

  1. Contact our customer service team as soon as possible after receiving your order to report any defects or damage.
  2. Pack items carefully in their original packaging and include all accessories and documents.
  3. Send the items to the address provided by our customer service. We recommend using a trackable delivery service to ensure your return is received.
  4. Once we have received and inspected your return, we will contact you to confirm the refund or exchange, whichever you prefer.

Noticed :

  • Items returned without prior authorization may be refused.
  • Refunds will be made to the original payment method within a reasonable time after receipt of your return.
  • Refunds exclude original delivery charges, unless there is a manufacturing defect or error on our part.

We are committed to ensuring your satisfaction at Leo Victor. If you have any additional questions regarding our returns policy, please do not hesitate to contact us. We are here to help you every step of the returns process.

You have questions ? No worries ! At Leo Victor, we are here to answer you.